Take Control of Your AV Ecosystem
The landscape of enterprise audiovisual systems is evolving into a distributed, mission-critical infrastructure. As organizations scale hybrid work and smart office deployments, managing these fragmented environments remains a significant challenge. ESCO, the GPA RBU in many regions of South-East Asia, recently launched a solution for this exact problem with its cloud-connected platform, ESCO Care360.
To help IT and AV professionals understand this new operational model, ESCO is hosting an exclusive Microsoft Teams webinar on Thursday, May 28, 2026. The session will dive deep into how automation and observability can transform reactive support into autonomous operations.
Discover the future of AV managed services
The upcoming webinar, titled ‘Take Control with ESCO Care360’, will be led by Chris Pitsillides, Chief Technology Officer at ESCO. Chris brings over a decade of experience in audiovisual system design and workplace technology services.
Join us from 7:00-8:00 PM UTC+8 to see how to bring centralized observability and automated remediation into the physical workplace. The discussion will cover crucial topics for anyone managing complex meeting spaces.
Key takeaways from the presentation will include:
How to leverage AI-driven anomaly detection to predict issues before they disrupt users
Strategies for managing multi-brand AV devices from a single, unified interface
Ways to integrate AV operations into broader ITSM and enterprise workflows
Methods for reducing on-site interventions and improving mean time to resolution
What powers the ESCO Care360 platform
For those curious about the technology, the platform brings a model familiar to IT and platform engineering teams by applying DevOps thinking to AV operations. Instead of relying on manual checks and on-site troubleshooting, the system delivers real-time telemetry across devices, rooms, and locations. This unified control plane abstracts the complexity of heterogeneous stacks built on multiple vendors and proprietary systems.
A key differentiator is the embedded AI engine that continuously learns from device behavior and usage patterns. This enables predictive issue detection and context-aware recommendations for faster resolution. Early deployments have quantified this impact, showing a 50 to 80 percent reduction in on-site interventions and up to 27 percent cost savings for enterprise clients.
Local innovation meeting global standards
This level of localized intelligence works seamlessly within a broader, global enterprise strategy. Innovations like this perfectly complement the overarching support services provided by GPA. By standardizing proactive support and analytics at the regional level, organizations can more easily scale these benefits across their entire global footprint.
Ultimately, this ensures that local excellence feeds into a unified global standard. It provides enterprise clients with both the specialized regional tools they need and the overarching consistency required by GPA global operations.
Secure your spot for May 28
If you are looking to ensure that downtime does not turn into shutdown time, this webinar is a highly recommended resource. Understanding the shift toward platform-based, data-driven operations is essential for modern IT teams facing pressure to do more with fewer resources.
You can register for the complimentary Teams webinar directly through the ESCO Care360 registration page. Join the conversation and learn how to make your AV solutions visible, intelligent, and controlled.
