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experience program excellence
Global Program Management services are critical to global deployment success, ensuring global standards, and a clearly defined deployment strategy is implemented consistently for all regions and locations, large or small. Global Program Management is the bridge between the centralized and strategic oversight & alignment of the primary global management team & stakeholders, and the tactical delivery efforts and “Project” management of each GPA delivering member in each region.
Structured Program Governance
A structured program delivery governance model including, a project by project delivery team engagement, and regularly scheduled customer stakeholder stewardship meetings (aka QBRs) to provide consolidated program status reporting, risk analysis, and lessons learned.
Local ‘In-Country’ Project Management Support
Vested and aligned regional project management resources to align unique regional delivery considerations, provide local cultural and language context in managing local project stakeholders, and provide standardized and consistent reporting and escalation to the Global Program Management team.
Common Global Management Platforms
A consistent set of globally adopted management tools allowing a global dashboard to provide real-time status of all aspects of program delivery, from project initiation requests to service ticketing.
Standardized Documentation and Workflow
Includes the development & documentation of the customers’ technology roadmaps, to the establishment of a customer-approved communication and escalation plan, to an as-built documentation archive
Focused on delivering exceptional customer experience, GPA Program Managers are responsible for the delivery of standards, efficiency, and support throughout the project lifecycle. GPA Program Managers bring specific expertise in the complexities of global project delivery and serve as a consistent central coordination and escalation resource for customers, delivering members, and any other related project stakeholders alike.
Our Global Program Managers are trained on best practices enabling our ability to scale with your organizational workload. This includes consistent oversight for proposals, implementations, support, invoicing, and on-going business analysis.
our clients
We have a unique story with each client based not only on their location but also their goals, vision and innovation. We help bring their new working environments to life, boosting productivity and collaboration for their people.