Support Services

Support

Services

En Global Support You’ve Been Looking For

Always keep your collaboration technology in peak operating condition no matter where it is located, backed by a comprehensive issue response program to address unplanned incident management.

Global Care provides you with centralized service engagement and incident management reporting through our custom-built Global Care portal. This service was built from the ground up to provide an unequalled level of unified global service management while delivering rapid response local support from audiovisual experts worldwide.

Global Care

Globally Aligned SLA’s

The ability to offer a single, unified set of service level objectives and response methodologies across all regions addressing the likes of service desk support, priority field dispatch, and preventive maintenance checks.

Centralized Global Coordination

A single point of entry service coordination team to support you, so you can focus on what’s important for your business.

Local Field Resourcing

Field service specialists ready to respond when required, following standardized global processes and reporting structures, yet providing local knowledge, language, and regional site experience.

Customer Portal

Our online portal is available 24/7 to generate and track service requests, giving clients access to detailed service history logs, SLA Compliance reporting, and a powerful trend report generator that can be used to analyze service trends across your global AV estate.

We’re always there
to help

Services include:

24/7 Global Service Desk
Centralized Incident Management with SLA tracking and reporting (ServiceNow)
Cloud dashboard for customer visibility to all service activity globally
In-country parts procurement and RMA processing
Local phone support and field service dispatching
SLAs include guaranteed phone response, on-site response and resolution targets
Routine Preventive Maintenance Checks and Services (PMCS) to minimize failures

On-site repairs or escalation and coordination for repair at the manufacturer’s authorized repair depot
Cost-plus on parts and out-of-warranty equipment repairs
Firmware and software updates on system components as needed to restore existing system functionality
Consultation and recommendations regarding system upgrades
Detailed inventories of covered equipment
Detailed service history logs

Nuestra Clientes

Tenemos una historia única con cada cliente. No se basa únicamente en la ubicación, sino en sus objetivos, su visión y su innovación. Ayudamos a dar vida a sus nuevos entornos de trabajo, impulsando la productividad y la colaboración de sus empleados.

Hagamos cosas
Mejor juntos

GPA está presente en los principales centros neurálgicos del mundo, con más de 160 oficinas en más de 50 países. Deje que nuestros expertos ayuden a los suyos a colaborar en las próximas grandes ideas, estén donde estén.

GPA es el mayor integrador de sistemas del mundo. Haga clic en cada país para saber más sobre cada una de nuestras Unidades de Negocio Regionales y nuestra experiencia.

Nueva Zelanda

GPA New Zealand - Connect NZ

Oficina central: Planta baja, 114 Dominion Road, Mt Eden, Auckland 1024

Nueva Zelanda

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